National Customer Service Centres

Dedicated customer service centres are based in Brisbane QLD, Sydney NSW, Melbourne VIC, Adelaide SA, Perth WA and Hamilton NZ for true national coverage. Tasmania is covered by the Victorian centre for both sales and service. Each centre is equipped with full product support, manufacturing and service capabilities along with a full inventory of spare parts and service exchange items backed up by the central manufacturing facility located in Bundaberg Queensland.

Additional regional support is available from the Bundaberg facility in QLD and Tamworth facility in NSW along with a network of support business offering true national coverage.

On-Site Service & Repair Capabilities

Currently, Superior Pak has 25+ service vans on the road nationally offering 24 hours, 7 day per week assistance with 80 staff working in this area. Superior Pak trained technicians offer peace of mind so there is no guess-work or delay. Superior Pak is also able to service and maintain various other makes and designs of waste compaction equipment. Our experience will save vehicle downtime and guarantee fast, accurate repair work.

Purpose-designed tools that were used to build your Superior Pak product allow quick, safe access for the removal and replacement of components and minimal downtime as a result.
Spare parts, specialised tools and expert advice are also available from Superior Pak for emergency repairs and servicing. Authorised Superior Pak service personnel maintain a full inventory of spare parts and service exchange items.

Genuine parts and experienced technicians ensure your vehicle or container will be returned to working order according to the original design, therefore remaining compliant with the Australian Design Ruling and Health and Safety specifications.

Scheduled Maintenance

Superior Pak has product specific preventative maintenance packages aimed at providing the guarantee that your equipment is always working at its greatest efficiency. This provides your business with not only machinery reliability and cost savings, but also the reassurance that your equipment meets all Occupational Health and Safety requirements. With an experienced contingent of service technicians we specialise in structural repairs, hydraulic and electrical repairs, electrical testing & tagging and compliance.

All service vehicles are fully insured and carry Safe Work Method Statements and Personal Protection Equipment as required by law.